So should you do a process maturity assessment? Definitely.

A process maturity assessment is one of the best ways to understand how your customers and stakeholders view your company's processes.

Now most maturity frameworks are based on a scale of one to five, where one is an ad hoc or nonexistent process, and five is a fully optimized process.

Assessmentments usually consist of interviews, questionnaires, workshops, and most importantly, observations on process execution.

Now once you have all that data collected and analyzed, you can set a baseline from which to identify gaps and prioritize improvements.

But a word of caution.

Many companies in my experience are too focused on the score, the higher the better. Now, of course, having a high score is great, but the true value of a process maturity assessment is the opportunity to connect with the community empathize with their concerns and demonstrate your willingness to improve things. Taking this customer-focused approach to your maturity assessment will result in processes that are better aligned to their needs and improved customer satisfaction.

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With features such as prebuilt templates, easy-to-draw flowcharts, automated document creation, requirements gathering, and online collaboration & sharing, the Navvia Process Designer will save you time and money.

It’s the perfect solution for ITSM practitioners, process analysts, consulting companies or tool implementers.

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