The CEO of Southwest Airlines apologized for the weeklong chaos for travelers stranded when the company canceled thousands of flights amid a winter storm across much of the U.S.
Friday was the first day since Christmas Day that Southwest didn't have a double-digit percentage of its flights canceled. In an on-air interview with Good Morning America, CEO Bob Jordan said the return to regular operations was going smoothly.
"We’re off to a great start today," he said. "We’ve launched to the east coast and we have a great operation underway. It's our full schedule: 3900+ flights."
Jordan blamed the winter storm's impact for the massive bottleneck on flights, saying that Southwest's wide footprint hurt it more than other airlines such as Delta and United, who recovered quickly and didn't have anywhere close to the number of cancellations Southwest did.
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