Kris Oldland, Editor-in-Chief, Field Service News, is joined by Mark Belenky, CEO of Software Outsourcing Solutions and a specialist in workforce management solutions, to work through some of the key findings of an exclusive Field Service News Research project that spoke to over 100 service leaders from the field service sector and beyond to understand the key trends in workforce management.
During the discussion, the two discuss a number of key insights revealed from the data including the key metrics that define workforce management success, how companies are optimising the costs of managing the workforce and what tools and processes are being used for best-in-class workforce management.
In this excerpt from that full interview, the conversation focuses on the findings of the study revealing equal issues with downtime and overtime.
