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Conflict on a team is inevitable. Conflict happens because people are different, they think differently, and they act differently. a lot of personal conflict on a team happens because of misunderstandings and misconceptions that don’t get addressed early enough. And that means a lot of personal conflict on a team can be resolved with a fairly simple, three-step process.

1) The first step in resolving personal conflict on a team is to pull the affected parties aside and begin to label the actual behavior that negatively affected them
2) The second step in resolving personal conflict on a team is to give each party space to describe their emotions.
3) The final step in resolving personal conflict on a team is to focus on collaboratively developing a solution for how to behave next time a similar situation presents itself

The goal of resolving personal conflict isn’t to create two new people who think exactly alike. Disagreements are inevitable. The goal is to reveal how their behaviors when they disagree are producing negative emotions on the team—intentional or not—and that we can’t be an effective team with those negative emotions in the atmosphere. Over time, resolving personal conflicts in this way helps the team manage task-focused conflict better as well. And when that happens, ideas get better, progress happens faster, and the team starts to do its best work ever.

//ABOUT DAVID
One of the world’s leading business thinkers, David Burkus’ forward-thinking ideas and bestselling books are helping leaders and teams do their best work ever.

He is the best-selling author of four books about business and leadership. His books have won multiple awards and have been translated into dozens of languages. His insights on leadership and teamwork have been featured in the Wall Street Journal, Harvard Business Review, USAToday, Fast Company, the Financial Times, Bloomberg BusinessWeek, CNN, the BBC, NPR, and CBS This Morning. Since 2017, Burkus has been ranked as one of the world’s top business thought leaders by Thinkers50. As a sought-after international speaker, his TED Talk has been viewed over 2 million times. He’s worked with leaders from organizations across all industries including Google, Stryker, Fidelity, Viacom, and even the US Naval Academy.

A former business school professor, Burkus holds a master’s degree in organizational psychology from the University of Oklahoma, and a doctorate in strategic leadership from Regent University.

//DO YOUR BEST WORK EVER
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//SPEAKING
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