Management Course - BBA, MBA
Organizational Behavior: Conflict Management Part 1

Learning Objective 0:00:35 - 00:01:50

Introduction 00:01:51 - 00:02:21

Definition of Conflict 00:02:22 - 00:03:30
*It is a process that begins when one party perceives that another party has negatively affected or is about to negatively affect something that the first party cares about.

Conflict as a Part of Life 00:03:31 - 00:05:36
*Its management involves good or bad choices
*Poor choices are made as differences exist and intense emotions may arouse creating considerable pressure
*Harboring past resentments rather than mindfulness in the present situation are sometimes a major barrier in a conflict resolution

Interpersonal and Intergroup Conflicts 00:05:37 - 00:07:23
*Types of Conflicts (Classification 1)
~ Intrapersonal which is within an individual
~ Interpersonal which can be personal and situational
~ Intergroup which can be in a group or between two or more different groups. Organizations usually go for cross functional teams called CFT to avoid conflicts due to interdependence.

Types of Conflicts (Classification 2) 00:07:24 - 00:07:54
*Task Conflict
Conflicts over content and goals of work
*Relationship conflict
Conflicts based on interpersonal relationship
*Process Conflict
Conflicts over how work gets done

Signs of Conflict 00:07:55 - 00:08:46

Transition in Conflict Thought 00:08:47 - 00:10:23
*Traditional view
~ Argued that conflict is bad and viewed it as negative and harmful and should be avoided
*Human Relation View
~ Argued that conflict was natural occurrence in all groups and organization and is inevitable. Hence, advocated acceptance of conflict
*Interactionist view
~ Encourages a minimum level of conflict to keep the group viable, self - critical and creative

Functional and Dysfunctional Conflict 00:10:24 - 00:10:59
*Functional Conflict
~ Constructive form of conflict. It supports the goals of the group and improves its performance
~ Dysfunctional Conflict
It is a destructive form of conflict and hinders group performance

Conflict Resolution 00:11:00 - 00:12:12
* Conflict is neither abnormal nor irreversible
* Conflict is inevitable
* Chronic communication difficulties between two or more individuals are usually evidence of unresolved conflict
*Everywhere we turn we can observe conflict in interpersonal relationships

Assertiveness and Collaboration 00:12:14 - 00:14:00

Poor Resolution of Conflict 00:14:01 - 00:15:13
*It means poor choices
*Unresolved or under resolved conflicts results in frustrations to destructive outcomes like Frustration, Conceptualization of the cause, expressed activities towards what we perceive.

The Conflict Process 00:15:14 - 00:17:40

Outcome 00:17:41 - 00:19:51
*The action-reaction interplay between the controlling parties results in consequences.
*the outcomes are functional when it results in an improvement in the groups performance or dysfunction when it hinders groups performance.

Conflict Handling Intentions 00:19:52 - 00:20:41
*Competing
*collaborating
*Compromising
*Accommodating
*Avoiding

Dimensions of Handling Intentions 00:20:42

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