Unlock the secrets to elevating your business ! 🌟 Discover essential customer satisfaction metrics that can transform your service-based business, from repeat business to glowing online reviews. We dive deep into key indicators like Net Promoter Score (NPS), Customer Effort Score (CES), Customer Satisfaction Score (CSAT), and First-Contact Resolution (FCR).
Learn practical strategies to enhance communication, simplify booking, and leverage technology for consistent results. Don’t let customer dissatisfaction hinder your growth—track, measure, and respond to feedback effectively!
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Article written by Melanie Ivanova.
Video created by Juan Cruz.
Full article available at: [ Ссылка ]
#CustomerSatisfaction #BusinessGrowth #ServiceIndustry
OUTLINE:
00:00:00 Introduction to Customer Satisfaction Metrics
00:00:22 Importance of Customer Satisfaction Metrics
00:01:13 Explanation of Net Promoter Score (NPS)
00:01:58 Explanation of Customer Effort Score (CES)
00:02:16 Explanation of Customer Satisfaction Score (CSAT)
00:02:37 Explanation of First-Contact Resolution (FCR)
00:03:00 Tips to Boost Customer Satisfaction
