What do consultants expect from the digital experience today, and how does that affect business planning going forward? In this webinar, we talk with Nu Skin’s Colin Silva, CX Program Manager, about direct selling industry trends, from consultant behaviors to specific hurdles that Nu Skin has faced and overcome in the current climate, plus Nu Skin’s Learning Center for its network of global affiliates. Topics will include:
- Macro trends in direct selling and distributor behavioral patterns
- Best practices for engagement, training, enablement
- Evolutions in Nu Skin’s digital transformation
- Why Nu Skin wanted the Learning Center; how it drives results
- Lessons learned in adopting new technology

Timestamps:
0:00 Intro
2:22 How DS Companies Can Catch Up to Gig Platforms
4:22 Start of Conversation with Colin Silva
4:50 3 Macro Trends for DS Companies to Focus On
8:02 How Nu Skin Navigated the Challenges of the Recent Years
10:33 How Nu Skin Used Digital to Improve Customer Experience
13:29 How Can DS Companies Improve Affiliate Experience?
16:45 Why Nu Skin Created Their Learning Center
18:03 What Issues Nu Skin Had to Solve with their Learning Center
19:28 How Having a Learning Center Improved Nu Skin’s Processes
20:35 What Learning Trends Have Nu Skin Observed So Far?
21:38 How Nu Skin Scales & Distributes Learning Globally
25:41 Real-World Results of Adopting Digital Transformation
27:23 Q&A

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#Rallyware #DirectSelling #DigitalTransformation #GigEconomy #DigitalStrategy

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