On Wednesday, April 20, Brookings Metro convened a discussion focused on implementation of the Biden-Harris administration’s new executive order about improving customer experience in government. This discussion builds on a recent piece by Sha Hwang and Annelies Goger, Want to restore trust in government? Start with customer experience. Speakers highlighted efforts at the state and local level to develop more user-centered government services and examined some of the opportunities and challenges they are facing.
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