To run a hotel efficiently, it has several departments which are categorised into two broader categories i.e Core Departments and Supportive/Secondary departments.
Core departments handles day to day operations and mainly interact with guest and provide guest's service such as:
-Front Office: which handles reservation, check in, issuing room key and preparing
bills.
-Housekeeping department: cleans all guest rooms, public and back areas.
-Room Division: Now in hotels for room management, we have Room Division
department which head both front office and housekeeping.
-Food and beverage production: i.e kitchen department prepares food for all the areas in
hotels where food is served.
-Food and beverage service: Now food and beverage service department serve this food
from kitchen to different f&b outlets such as restaurant, in room dining, coffee shop
bar, discothèque, pubs etc.
Supportive/Secondary Department supports the functioning of core departments and plays a significant role to ensure the general administration of the hotel
-Human Resource Department: takes care of the people who work there.
-Accounting and Finance Departments: for keeping track of all money transactions
-Purchasing, Receiving and Store:
-Sales and Marketing Department: for advertisement and promotions
-Security Department
-Engineering and maintenance department: for maintenance and operation of all
machinery in the hotel. handling electricians, plumbing, carpentry, mechanicals
problems.
-Information Technology: for overseeing technological infrastructure like internet,
telephones, sever, computers etc.
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