What things law firms and lawyers need to take into consideration before hiring legal process outsourcing (LPO) service provider? Here this video represents the 16 factors that you must know.
With the advent of new technologies, a new drive to cut costs has increasingly forced law firms to re-evaluate how they operate, and to consider outsourcing routine tasks, which has led to the rise of LPO businesses. However, with so many firms operating, choosing the right service provider often becomes challenging.
16 factors that you must take into account when planning to hire a legal process outsourcing (LPO) service provider:
Enquire about the services they offer:
● Ask the company if they can fulfill your specific requirements.
● You must also check if the company has the required workforce and infrastructure to
handle the legal work.
Compare Pricing:
● The cost of hiring the service provider should be less than the cost of hiring local talent.
● Instead of hiring the cheapest services, find the service providers that can give you extra
benefit within a decent price.
Go through the website:
Visit the website to find more about the LPO firm, their infrastructure, work processes, security protocols, and their team.
Experience and Certifications:
Always prefer hiring an LPO firm that is ISO certified. Pay attention to all the quality and security certifications of the firm and the expertise of their existing employees.
Ask for case studies and sample work:
You must ask the service provider to present the case studies and sample work. If their work seems good to you, then you can go ahead and hire them.
Communication:
● Communicating on telephone or video conference can help you in getting a fair idea
about the proficiency of the staff.
● A provider should be able to handle all your queries and promptly reply you.
Turnaround time:
Don’t forget to check their turnaround time. If they operate round-the-clock, then it is beneficial for you.
Data security and confidentiality:
● Check their security protocols and processes in place to ensure that your data would be
safe with them, if hired.
● Inquire about non-disclosure agreements (NDA)
Free trial:
Check if they provide a free trial before signing any contract, it will help you to evaluate the quality they provide.
Financial status:
Check the financial stability and business performance of the service provider.
Use of technology:
Ask the service providers about the tools and technologies they will use for your project.
Flexibility:
Check if they are flexible to work according to your terms.
Ability to meet deadlines:
● Don’t forget to inquire about all quality control measures they have in place.
● Make sure that the service provider complies with the assured quality and given
timeframe.
Check client's feedback:
● Check all the existing as well previous client reviews and skim through the projects the
LPO team has handled.
● Ask for testimonials and list of other clients to verify their credibility.
Service culture:
Choose a LPO firm that agrees to provide you regular updates about your project, and communicates with your team in a friendly and thorough manner.
Reliable and fast: Don’t forget to check important things like proficiency, speed, consistency of work, and deliverables.
Due to increased costs, growing competition among law firms, and the shortage of time, outsourcing legal back-office tasks is a great option. And should you be looking for a reliable and cost-effective LPO firm, look no further than Legal Support World (LSW).
LSW - a leading LPO Company providing high-quality legal support services like legal research and writing, contract management, paralegal support, litigation support, document review, and much more.
For detailed information, you can email us at info@legalsupportworld.com or contact us at +1 646-688-2821.
