You have to address fear before anything. I can give you the armor, the sword and the shield. But if you don't have the mindset, you're not going to last long. Tell us about the mindset. Well, it's a morbid anticipation of something that hasn't happened. And so if you're afraid of a teacher or a cop, you're doing something wrong. But if you come to work, pen at the ready and on time, I should be there to encourage you, you're an asset. And so I need to get rid of bad habits or start from scratch. And what I like to do prior to even starting a training class is putting them in the arcade. So those dozen agents can play pinball, have fun together and relax before going into a training class. So they're not just absorbing, they're contributing. And I'm showing good faith in the beginning by letting them know that play is undoubtedly the most important medium to build that sort of foundation and stability, because we can laugh together and compete in a nice way, kind of like when tigers fake bite, but they get stronger.

Excellent Executive Coaching Podcast. Connecting with a Person on an Iced Cold Call? A Call Center CEO Can Give Us Insights. Episode 278

This podcast is mostly devoted to personal development and leadership coaching. The host is Dr. Katrina Burrus. She is a First Master Certified Coach from the International Coaching Federation in Switzerland and founding Board Member for ICF Switzerland. She has served as an adjunct professor to several universities and speaks around the world on the topics of leadership coaching and Global Nomadic leadership and has been working as an executive coach for global leaders since 1994.

Excellent Executive Coaching podcast will examples of leadership coaching issues and challenges. Excellent Executive Coaching will provide leadership coaching tips, strategies and resources that can resolve leadership issues. The Excellent Executive Coaching podcast is a platform of discussion and a source of knowledge sharing between professional coaches and leaders. It promotes continued education for executive coaches and leaders around the world.

You are CEO of one of the largest call centres in San José in Costa Rica. What made you, a US citizen travel, live and work in Costa Rica? You trained 10,000 bilingual telemarkers. What makes a good telemarketer? How does phonetic micro expression reading help you become a good telemarketer. Please provide us with a good and a bad example? What are the viral tell signs? What is the Buffer Boomerang technique?

Welcome to the Excellent Executive Coaching podcast. This program is all about helping you thrive in the most challenging coaching situations. Our aim is to support you in bringing your coaching to the next level.

You are a Leader and you want to…
Announce a challenging restructuring plan and would like to review how best to communicate your message to key stakeholders internally and externally
Build a high performing team that is aligned to the organization’s goals
Get off the treadmill and feel motivated and energized again
Excel after a promotion or in your new role and want to create your strategy, develop your alliances, your team and help you and your team to thrive in your new environment
Leverage your experience abroad and thrive in your new position when you repatriate
Learn to better use your strengths and develop areas that could be your derailment in time
You are a HR partner or Leadership Development professional and you want to…
Conceive of a leadership development program throughout your organization
Prepare your managers and leaders for organizational change
Develop your leaders for the next level

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