In this episode, Richard Blakeway, the Housing Ombudsman, talks to Sector Development Lead Dave Simmons, Head of Insight and Development, Rebecca Reed, Head of Business Services at Tpas, Louise Holt and Head of Customer Engagement at Community Housing Group Gill Mooney about the Strengthened Complaint Handling Code. Following a review one year after the code was introduced, provisions have been strengthened to support a positive complaint handling culture.
