UNDERSTANDING THE CUSTOMER AS A PERSON 🤷

🤘ROCKSTAR CX LIVE - James Dodkins and Alex Genov, Zappos Head of Customer Research, talk about understanding your customers as real people and not just 'users' or 'shoppers'.

Watch the full episode here: [ Ссылка ]

Download 3 free chapters of 'Put Your Customers Second':
[ Ссылка ]

www.rockstar.cx for CX improvement consultancy and training, customer centric culture transformation and the ultimate rockstar team building experience.

Get in touch with our rockstar guest Alex Genov!

LinkedIn: [ Ссылка ]
Twitter: [ Ссылка ]

Get in touch with James:

Email: james@jamesdodkins.com
Twitter: [ Ссылка ]
LinkedIn: uk.linkedin.com/in/jamesdodkins
Facebook: [ Ссылка ]
ROCKSTAR CX Facebook Group: [ Ссылка ]
Website: www.jamesdodkins.com

#cx #custexp #rockstarcx #zappos #culture #live #fblive #jamesdodkins

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